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Our Policies

Terms & Conditions:

By accessing, browsing, purchasing, inquiring, communicating, chatting on or through this site, you agree to be bound by these terms and conditions. If you do not agree to abide by the Terms in their entirety, please do not use the Site or download content from the Site for any purpose whatsoever. We reserve the right to refuse service to anyone.

Order Confirmation:

After your order is completed, you will receive an "Order Confirmation" email to the email address you entered during checkout. This email/invoice is your receipt - so don't delete it! We encourage you to review the order and advise us of any spelling or numerical mistakes so that we can quickly make any necessary changes. If you do not receive an "Order Confirmation" email from us after placing your order, please call us at 909-461-0476 to verify that your order has been received. 


Once places an order with the Manufacturer, we become financially obligated with them, so a fee of 35% of the purchase price will be assessed (re-stocking fee) in the case of Seller approved returns only.  (plus, delivery charge - both ways - if any).  Any credit card dispute will hold a 35% cancellation fee that you agree to by using this site. In the case you need to cancel your order please let our staff know ASAP.



Credit Cards

We accept all Major Credits via invoice. We accept Visa, MasterCard, Discover and American Express. You will be emailed an invoice 2-3 days before delivery date (unless otherwise stated by our staff) and is required to be paid before we can deliver your furniture.

Delivery Policy:

Penelope & Scarlett furniture delivers to cities in LA County, Orange County, Inland Empire including San Diego and Las Vegas. If you have any questions regarding if your city is covered under our Delivery policy please feel free to call us at 909-461-0476 or email us at

 Penelope & Scarlett furniture does not ship out of state. Penelope & Scarlett furniture does not cover Northern California unless otherwise stated. Please use a valid street address for delivery to your order. It is your responsibility that the furniture dimensions allow for easy delivery through doorways, passageways, stairways or any other way as you deem fit, and will fit into the living space of your choice. You agree to be available to receive the product from the carrier at the time of delivery, and represent that the delivery address provided by you is accessible to commercial trucking and delivery companies. The trucker will not unbox the items, unless he/she is assembling. You the consumer will have to open the boxed items.

Delivery Hours:

Delivery starts from 10AM-8PM.

We ask for our customers to be available from the time frame they are given because the driver can arrive to the residence anytime between that time and or 10AM-8PM. The driver will give you a call/text 30-45 minutes before arriving. Penelope & Scarlett furniture does not accept SET TIMES for delivery, meaning if you need the furniture by a specific time. If a set time is absolutely required, we will charge an extra $45 to your order.


You can place the order online at or reach our sales representatives at: 909-461-0476 to place the order over the phone.


Penelope & Scarlett furniture does not accept any returns or exchanges or issues refunds. All items sold from Penelope & Scarlett furniture are sold as all sales are final. (NO exceptions)


Manufacturer Warranty:

Please keep receipt or email in case of manufacturer defects. We will not assume you purchased from our website. Please report any manufacturer defects immediately by calling 909-461-0476 and sending digital photos. Our manufacturer warranty covers ANY manufacturer defects. Meaning if the item(s) are damaged or missing pieces due to our manufacturer we will replace them for free or give you a store credit of the amount of the damaged item. The photos of the damage will be evaluated by our manager to make sure this is damage caused by our manufacturer and not the consumer(you). We will only replace items with manufacturer defects and we will decline any reports of damage that were caused by the consumer and not our manufacturers. Manufacturer warranty DOES NOT mean you have 30 days to return or exchange your product. (PLEASE BE AWARE OF THIS POLICY)

In-home delivery (only applies to Southern California residents):

Drivers will take the packages to your front door or garage door, whichever is closer to the delivery truck. Please make necessary arrangements for assistance in handling your furniture. Our drivers are not allowed to take any packages upstairs, inside your property or take out old furniture and trash from your location or area. You're responsible for disposing of the packing materials.


Assembly is available for Southern California customers only. Please make any arrangements necessary to have the space cleared of any debris. Our driver(s) will not assemble your furniture if the space is not cleared or does not meet standard hygiene requirements. Our driver(s) will not clear or help clear the space where the furniture will be assembled. Our driver(s) will not be able to remove his/her shoes to deliver or assemble your furniture. We suggest our customers have booties if absolutely necessary. Penelope & Scarlett furniture does have some restrictions on assembly we do not set up tv stands, bookcases/shelves, dog houses etc (please call to see if your item qualifies for assembly). To get a quote on your furniture please call or email us. Driver(s) are not responsible of disposing of cardboard or materials from furniture. 

Purchases Via Selling Apps:

Prices on our website can be the same or higher than on apps.

Customers coming from any App site, not limited to Facebook groups, Facebook marketplace, Letgo, Offerup etc…

1.       All Sales are FINAL

2.       30-day manufacturer warranty. (Read "Manufacturer Warranty")

3.       Delivery is made to front door/ first floor only. (We do not take items upstairs in home)

4.       Driver(s) is not responsible of disposing cardboard from furniture packaging. 

5.       Assembly policies are the same as if ordering through website.

6.       Receipts can be given but are not always provided.

Acceptance of Terms & Conditions:

When placing an order with you agree and accept our terms and conditions. It is your responsibility to ensure you understand all Terms and Conditions/ Cancellation / Return Policy/Payments and deliver policy when final payment is made and processed through


Color, texture, and graining variations can occur in natural products like leather, wood and stone. These are not normally considered imperfections. For leather products all colors other than Black & White are bound to have variations in every production line. Color representations on computer terminals and screens can be different based on settings and various display technologies. You agree that you cannot dispute the finish, or color or texture or any other physical attribute after taking delivery of a product.

This Warranty Does Not Cover:

* Variations in the color or graining of wood, wood products, fabric or other materials, including dye lots; natural markings inherent in the finish of any material.

* Damage including scratches, chips, rips, tears and glass or mirror breakage due to normal household use, misuse, abuse or accidents; damage or discoloration caused by sunlight; wear, shading or shrinking of any fabric due to improper cleaning; damage due to moving the furniture from the original delivery location or address.

* Commercial usage. Using the furniture for anything but normal household use will void warranty.

*Leather peeling or unstitching

*Any damage the customer has made to the furniture piece.

This warranty applies to the original purchaser only. liability under this warranty is limited to repair or replacement of the defective product at its discretion. This warranty applies under conditions of normal household usage and does not apply to defects resulting from misuse, accidents, negligence or commercial use. In no event shall be liable for consequential or incidental damages or breach of this or any other warranty, expressed or implied whatsoever even if the loss or damage is caused by the company's negligence or fault. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.


Most products displayed on our website or in our catalog are available at In some cases, merchandise displayed for sale on our website or in our catalog may not be available at due to high demand. Please contact first to confirm the availability of each item. Most of our items should be in stock but at the time of purchase can become unavailable. This can happen for any reason from high demand, manufacturer shipping delays, discontinued, in production etc. does not guarantee the accuracy of any content displayed on this website, this includes item number, color, product details, etc. Before purchase, customer must verify purchase content with customer service to ensure the accuracy of the product. 

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